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1Nowadays you can't buy anything without then being asked to provide a rating of a company's performance on a five-star
2scale. I've been asked to rate my “store __26__ “ on the EFTPOS terminal before I can pay. Even the most __27__
3activities, such as calling Telstra or picking up a parcel from Australia Post, are followed by texts or emails with
4surveys asking, “How did we do?” Online purchases are __28__ followed up by a customer satisfaction survey. Companies
5are so __29__ for a hit of stars that if you delete the survey the company sends you another one. We're __30__ to rate
6our apps when we've barely had a chance to use them. One online course provider I use asks you what you think of the
7course after you've only completed __31__ 2 per cent of it. Economist Jason Murphy says that companies use customer
8satisfaction ratings because a __32__ display of star feedback has become the nuclear power sources of the modern
9economy. However, you can't help but __33__ if these companies are basing their business on fabrications (捏造的东西). I
10__34__ that with online surveys I just click the __35__ that's closest to my mouse cursor (光标) to get the damn thing off
11my screen. Often the star rating I give has far more to do with the kind of day I'm having than the purchase I just
12made.
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